Food & Drink Process Operator

Working on food and drink production lines within food manufacturing businesses

This programme is aimed at those operating or starting work in production roles within food & drink businesses. This programme provides Process Operators in the industry with the skills and knowledge to ensure our food products, which millions of people consume every day, are safe.

Process Operators work in the manufacturing sector of the food and drink industry. They may be employed in a company that specialises in one type of product, eg ready meals, soft drinks or confectionary, or in a company that makes a wide range of different products.

The Food & Drink Process Operator will gain the skills, knowledge and behaviours to:

  • Follow and implement Standard Operating Procedures (SOPs) and work with the quality process as appropriate
  • Carry out basic fault finding and problem solving; take action according to organisational procedures
  • Ensure effective handovers to appropriate colleagues
  • Clean equipment according to specifications and schedules
  • Ensure personal compliance with regulatory and company Quality, Food Safety, Environmental, and Health and Safety requirements
  • Actively contribute to optimal production performance, eg line optimisation in the control of yields/stock levels
  • Identify Health and Safety, Food Safety, Hygiene and Quality issues where appropriate and escalate
  • Contribute to effective changeovers
  • Monitor product quality and identify and communicate opportunities for improvement
  • Contribute to Continuous Improvement (CI) activities
  • Interpret, record and act upon performance indicator data
  • Engage in HACCP (Hazard Analysis and Critical Control Points) monitoring and controls

Value Added Delivery

Mentors We can help identify, and advise on a suitable Mentor within your organisation. We are able to provide coaching to the nominated Mentor so that they fully understand their role and what will be required of them, but also understand the guidelines within which they operate and to whom they report.

Company Values CQM T&C are experienced at mapping company values into the delivery of an apprenticeship programme, and completely understand the importance of doing so, to ensure the programme instils the right behaviours and culture on site.

Typical Outcomes

  • Safe working: ensures safety of self and others, food safe, challenges safety issues
  • Ownership of work: accepts responsibility and is proactive
  • Pride in work: aims for excellence, punctual and reliable, has ‘first time right’ attitude
  • Self-development: seeks learning and development opportunities
  • Integrity and respect: respect for colleagues, customers, products and equipment
  • Working in a team: builds good relationships with others
  • Problem solving: participates in problem solving
  • Responsiveness to change: flexibility to changing working environment and demands
  • Company/industry perspective: desire to learn about the company and food industry, acts as an ambassador
  • Effective communication: with others, listens effectively, gives and receives feedback
  • Demonstrates and encourages curiosity to foster new ways of thinking and working
Level of Delivery


Mandatory Qualification

Level 2 in Food & Drink Operations

Min. Functional Skills Entry Requirements

English or Maths at GCSE D-F (1-3) / FS 1 Other one at GCSE G / FS EL3

Programme Duration

18-24 months


Apprenticeship Standard

Delivery Location



Food & Drink Manufacturing

End Point Assessment

Knowledge Test, Practical Observation, Professional Dialogue & Interview

Did you know this course can be tailored to your specific requirements?

Contact us for more information about tailored training.

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Did you know?

We also provide training & development courses for improving operational perfomance

Case Studies

Hitchen Foods

Hitchen Foods

Bakkavor Hitchen Foods, produce prepared vegetables and convenience salads for customers including Sainsbury’s, ASDA, Morrisons and The Co-operative. A need was identified to strengthen their lean processes whilst embedding a positive behavioural and culture change across the site.

Santander Operations

Santander Operations is a global company that manages transactions conducted by Santander Group’s banks and financial institutions in the countries where it operates. It has established Centres of Excellence providing operational management services for Santander Group entities in retail banking.


Presspart in Blackburn is a wholly owned subsidiary of Heitkamp and Thumann, a leading global supplier of precision formed metal and plastic components. The Blackburn site produces precision drawn metal components for both Industrial and Pharmaceutical uses.

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