Data Protection Policy

Version:1; Published: May 2018; Approved by: Exec Team; Last Review: 25/05/2019; Next Review: May 2020; Aurthor: Damian Brown, COO


Policy Objective

This policy provides guidance in respect of data protection and the use of personal data within the Instructus group of companies (Instructus, CQM Training & Consultancy and Springboard Consultancy) (“the Group”).


This policy applies to all employees, workers and contractors.


1.1 This Data Protection Policy sets out the roles, responsibilities and procedures around the use of personal data within the Group.

1.2 This policy applies whenever you are collecting or handling personal data in any way.

1.3 Everyone has rights with regard to the way in which their personal data is handled. During the course of our activities we will collect, store and use personal data about clients, trainers, our fellow colleagues and people in external organisations.

1.4 This policy applies to all employees, workers and contractors. Any breach of this policy may result in disciplinary action.

1.5 This policy does not form part of any employee’s contract of employment, or any contract for the provision of services, and may be amended at any time.


2.1 To protect the rights, safety and welfare of individuals, in relation to the use of personal data.

2.2 To help you understand the fundamentals of data protection law.

2.3 To guide you to help ensure that we are compliant with data protection laws.

2.4 To understand the risks to the Group (and specifically the Group company whom you are employed by and as set out in your employment contract (“your Employer”)) of non-compliance with data protection laws.


What is the GDPR?

3.1 The General Data Protection Regulation (“GDPR”) comes into force on, and will be applicable to all EU Member States from, the 25 May 2018. In the UK, the GDPR will replace the Data Protection Act 1998 (“DPA”). We anticipate that, prior to the United Kingdom leaving the European Union, a new Act will be enacted by parliament which will implement fully the GDPR into UK legislation (we will refer to this collection of laws together with any other applicable data protection laws and regulations as the “Data Protection Laws”). The GDPR will have a major impact on how we store and use personal data. The aim of the new law is to give individuals new rights over their data. These include things such as the right to be forgotten and we have added a more detailed explanation of these rights below. What is personal data? Personal data is any data which relates to a living individual who can be identified from that data (or from that data and other information likely to come into your Employer’s possession). It therefore captures a wide range of data. Examples of personal data are set out in the Schedule. If you are unsure about whether certain information is personal data or not, please speak with the Data Protection Officer (please see paragraph 4 of this policy for more details).

3.2 What is sensitive personal data?

3.3 What is sensitive personal data? The Data Protection Laws class a certain type of personal data as sensitive personal data. A list of examples of sensitive personal data are set out in Schedule 1. It is important that you recognise what sensitive personal data is because the law imposes more stringent requirements around use of sensitive personal data and possibly means you need to get the consent of the individual abo

3.4 Who regulates the GDPR in the UK? In the UK, the Data Protection Laws are independently enforced by the Information Commissioner’s Officer (“ICO”).

3.5 What happens if we get it wrong? The ICO has a wide range of powers. It can issue enforcement notices where it tells businesses to remedy a certain breach. It can also publicise data protection breaches on its website which could lead to negative publicity for the business in breach. It also has the right to audit your Employer and fine it up to €20 million or 4% of global turnover for breaches of the Data Protection Laws.

3.6 The 6 data protection principles The GDPR sets out 6 data protection principles which you should be aiming to follow at all times. They are as follows:

(1)Fairly, lawful and transparent. The first principle is that personal data shall be processedfairly, lawfully and transparently. The Data Protection Laws are not intended to prevent theprocessing of personal data, but to ensure that it is done fairly and without adversely affecting

the rights of the individuals whose data you are using. It also important to be transparent with individuals in relation to what you do with their data.

(2) Use it only for a limited purpose. The second principle is that personal data shall becollected for specified, explicit and legitimate purposes and not processed in a mannerincompatible with those purposes. As an employee, you may be involved in collecting personaldata in different ways. This may include data you receive directly from individuals and datayou receive from other sources. You must not use the data for your own personal purposes.Personal data which you collect in the course of your employment should be used strictly aspart of your employment and only for the purpose for which it was collected.

(3)Data minimisation. The third principle is that personal data shall be adequate, relevant andlimited to what is necessary. You should only collect, use, access or analyse personal data tothe extent that you need to.

(4)Accuracy. The fourth principle is that personal data shall be accurate and, where necessary,up to date. You should check the accuracy of any personal data at the point of collection andat regular intervals afterwards. You should take all reasonable steps to destroy or amendinaccurate or out-of-date data.

(5)Data retention. The fifth principle is that personal data shall be kept for no longer than isnecessary. The Data Protection Laws do not tell us how long is necessary. We have thereforeprepared a separate Data Protection Retention Policy to guide you in determining how longto keep certain types of information. Please refer to that policy for further details about howlong you should be keeping certain types of personal data and how you should be deletingpersonal data. It is important that you follow the Personal Data Retention Policy and it shouldbe read in conjunction with this policy.

(6)The security (or “ATOM”) principle. The sixth principle is that personal data shall beprocessed in a manner that ensures appropriate security of the personal data, includingprotection against unauthorised or unlawful use of personal data and against accidental loss,destruction or damage. The GDPR says that we must use “appropriate, technical andorganisational measures” (try using the acronym “ATOM” to help you remember) to keep datasecure. Security of personal data applies to a range of areas, including IT security, and itparticularly should be applied throughout your day-to-day activities. You should review theGroup’s IT policies for further details about using IT securely.

3.7 There are additional principles that we believe are just as important as those set out aboveand these are set out below.

Respecting the individual’s legal rights. Your Employer will also be required to processpersonal data in accordance with the rights of data subjects (i.e. the individuals about you’reyour Employer holds personal data). Please see paragraphs 9 and 10 for further detail aboutindividuals’ right of access to the information your Employer holds about them (commonlyknown as a subject access request or “SAR”) and their right for information about them tobe erased (typically referred to as the right to be forgotten).

Don’t let personal data leave the UK without telling us. Personal data must not leave the European Economic Area unless certain legal protections are in place. If you would like further details about this principle or have any queries, please speak to the Data Protection Officer (please paragraph 4 below). If you are aware of personal data being transmitted outside of the UK, you need to tell the Data Protection Officer immediately. This might mean having to do some investigation as to how personal data flows in and out of the organisation.

Accountability. We will all need to take responsibility for the principles above and be able to demonstrate that we are complying with them. Please make sure that you are in a position to show the Data Protection Officer how you are complying with this policy and the Personal Data Retention Policy.


Data Protection Officer

The Group has appointed a Data Protection Officer (“DPO”) who is responsible for overseeing compliance with the Data Protection Legislation and with this policy. That post is held by Damian Brown. Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to the DPO.


5.1 The GDPR introduces a new concept called data protection by “design and default”. It essentially means that we all have a responsibility to proactively build the principles (set out in paragraphs 3.6 and 3.7 above) into our everyday activities. Don’t be afraid to question current or old practices or technology if you think they do not follow good data protection practice and raise any issues or concerns with the Data Protection Officer.


6.1 You may want to introduce something new and innovative to either your Employer or the wider Group. It could be a new piece of technology or you may be looking to introduce a campaign which involves the use, in some way, of personal data. Or you might want to implement a new piece of software.

6.2 It is important that, before implementing anything new involving or impacting upon personal data, you speak with the Data Protection Officer. Under the new GDPR concept of data protection by design and default (please see paragraph 5), we will need to ensure that we have built good data protection practice into any new idea before implementing the idea. Sometimes, this will require a formal data privacy impact assessment (with which the Data Protection Officer will provide assistance) where the new idea is potentially high risk to the privacy of members of staff.


7.1 A personal data security breach is any security breach leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. It could be as a result of a cybercrime. Or it could be that you, or someone you know, have accidentally shared personal data with another organisation or person without permission.

7.2 If you become aware of a personal data security breach you must inform the Data Protection Officer immediately, providing as much background detail as possible. This is because the GDPR requires your Employer to report personal data breaches to the regulator within 72 hours of first becoming aware of it. Please do not report the breach to the ICO yourself.


8.1 If you are looking at engaging with any new supplier, and you know that the supplier will be obtaining personal data relating to members of staff or other groups of people, you will need to contact the Data Protection Officer as soon as possible before engaging with that supplier.

8.2 The GDPR requires your Employer to (a) vet these suppliers to ensure that they offer an appropriate level of security of personal data and (b) make sure that there is a written contract between the supplier and your Employer and that it is GDPR-compliant before being signed.


9.1 A subject access request (“SAR”) is a written request from an individual to obtain information their Employer holds about him or her. This is a statutory right, however it is not without its complications and it doesn’t just mean disclosing every piece of information because there might be legal reasons to withhold certain information. The individual issuing a SAR could be a client, third-party trainer, member of staff or member of the public. Not everyone who requests personal data will be entitled to receive it, therefore, it is important we verify an individual’s right to receive personal data, particularly where the personal data is not about themselves.

9.2 As there are strict time periods for complying with a SAR (1 calendar month from the date of the SAR), it is important that you immediately notify the Data Protection Officer who will then assist with the request accordingly. Please do not respond to the individual without first consulting with the Data Protection Officer.


10.1 A right to be forgotten request is a written request from an individual to erase information a company holds about him or her. Like SARs, this is a statutory right but not as straightforward as you might think and it doesn’t just mean deleting every piece of information about the individual because there might be legal reasons to keep certain information. As with SARs, please make sure that you contact the Data Protection Officer immediately before responding to the individual making the request. Please do not respond to the individual without first consulting with the Data Protection Officer.


11.1 We reserve the right to change this policy at any time. Where the changes are significant, we will make sure that we tell you about them.



Sensitive Personal Data

Name (first name or second name)

Religious expression


Physical or mental condition


Political views and beliefs

Phone number

Racial or ethnic origin

Email address

Criminal record checks


Trade union membership


Sex life


Sexual orientation

Bank details

Biometric data (e.g. information obtained from fingerprint or retina scanning)


Staff training records



Please note that this is not an exhaustive list.