Introduction to Customer Service

Training & Development

Introduction to Customer Service

An introduction to the knowledge skills and behaviours required to work in a customer service environment

Introduction to Customer Service Covers:

An introduction to the knowledge, skills and behaviours required to work in a customer service environment. Customer Service personnel typically act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. It is vital they represent your company with professionalism and confidence.

Key areas covered within the workshop include:

  • Understanding your customer
  • Delivering Customer Excellence

Who should attend?

This is ideal for customer service trainees

Level of Delivery: Level 2
Certificate: In-house
Entry Requirements: N/A
Cohort Size: 3-12
Programme Duration: 3 days
Progression Route: L2 Customer Service Practitioner
Delivery Location: On-site Client Location
Sectors: Pan Sector (Manufacturing & Service)

“Freshpak engaged with CQM Training & Consultancy Ltd because we felt that they really understood our needs and would help us to achieve our growth targets. CQM T&C became part of our business rather than just a supplier to us and integrated well with our team.”

Wendy Beresford

Training Officer

Did you know this course can be tailored to your specific requirements?

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