Introduction to Customer Service

Training & Development

Introduction to Customer Service

An introduction to the knowledge skills and behaviours required to work in a customer service environment

Introduction to Customer Service Covers:

An introduction to the knowledge, skills and behaviours required to work in a customer service environment. Customer Service personnel typically act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. It is vital they represent your company with professionalism and confidence.

Key areas covered within the workshop include:

  • Understanding your customer
  • Delivering Customer Excellence

Who should attend?

This is ideal for customer service trainees

Level of Delivery: Level 2
Certificate: In-house
Entry Requirements: N/A
Cohort Size: 3-12
Programme Duration: 3 days
Progression Route: L2 Customer Service Practitioner
Delivery Location: On-site Client Location
Sectors: Pan Sector (Manufacturing & Service)

“Freshpak engaged with CQM Training & Consultancy Ltd because we felt that they really understood our needs and would help us to achieve our growth targets. CQM T&C became part of our business rather than just a supplier to us and integrated well with our team.”

Wendy Beresford

Training Officer

Did you know this course can be tailored to your specific requirements?

Contact us for more information

Optional on-site coaching of projects

Deliver real business improvements and drive significant bottom line savings with our expert on-site coaching, that will embed a culture of continuous improvement.

  • Want to know more?

    Request a call back

  • * Indicates a required field

Need Guidance

Need guidance on your Levy Spend?

Download our Levy Calculator now to accurately plan and forecast your ongoing monthly, and annual spend on Apprenticeship programmes

Need Advice

Need advice? Training Needs Analysis

Gain a complete understanding of the current and ongoing requirements of all your employees from the shop-floor to the boardroom

Need to Improve

Need to improve your Operational Performance?

We provide tailored training, development and consultancy solutions to drive sustainable changes in culture and deliver a tangible ROI