Our team

With considerable industry experience, our team of experts are well qualified both in their vocational area, and in teaching and assessing.

Andrew Cheshire

Andrew Cheshire

Managing Director

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Andy has driven the growth of CQM T&C over the past 15 years and puts increasing customer value at the heart of what the organisation does. He has a wealth of strategic and operational experience within large FMCG organisations, having led improvements in Operations, Engineering, Commissioning, Technical and Training and Development.

Keith Bailey

Keith Bailey

Operations Director

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Keith has deep experience of implementing Lean and Behavioural Change within large logistics and manufacturing facilities. He has studied kaizen culture when working with the likes of GM, Toyota, Warburtons and Bentley.

Jenny Humphreys

Jenny Humphreys

Sales & Marketing Director

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A dynamic marketing professional with significant exposure within B2B and B2C environments. A committed team player with proven leadership ability, executing successful marketing strategies, opening new markets and developing new business opportunities.

Alan Brooks

Alan Brooks

Business Change Facilitator

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An experienced FMCG professional with over 10 years’ experience gained from working within high volume FMCG environments in the food industry. A committed team player with strong people management and leadership skills.

Vicki Connell

Vicki Connell

Quality Monitoring Officer

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A Masters qualified, experienced Leader & Manager in both industry and education, with expertise in training, quality assurance, operational management and continuous improvement strategies.

Bev Edwards

Bev Edwards

Business Development Manager

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Bev has worked in both Private and Public sector educational organisations and is well placed to provide consultancy-based meetings to understand the needs and priorities within partner organisations.

Shaun Edwards

Shaun Edwards

Business Change Facilitator

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Lean focused, business change facilitator. Strong experience working within JLR helping to produce some significant and sustainable Kaizen projects, saving over £1million per annum.

Richard Everitt

Richard Everitt

Business Change Facilitator

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An experienced Food Production Manager and L&D Manager with over 30 years experience working within FMCG companies. Excellent communication, motivational and coaching skills as well as and delivering training interventions and Leadership programmes.

Dave Griffin

Dave Griffin

Business Change Facilitator

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Reliable and experienced deliverer of CI programmes and mentor of improvement projects across a wide variety of sectors. Expert in the delivery of change programmes, mentoring learners throughout the journey to reach their potential and realise bottom line benefits.

Wyn Griffiths

Wyn Griffiths

Lean Six Sigma Lead

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An experienced General Manager and Black Belt having worked with blue chip clients across a range of sectors including large scale Customer Service Operations (Airports/Aviation, Logistics, Education sectors), Engineering Maintenance (Private and Public Sector) and Manufacturing (Products & Food)

Andrew Hammond

Andrew Hammond

CEO (Instructus Group)

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Andrew is an experienced Executive and Non Executive Director working in Charity, Commercial and Public sectors. He spearheads the organisation’s drive to make a difference by realising commercial growth to be able to deliver charitable benefit, with a strong focus on culture, people, training and development.

Francesca Harrison

Francesca Harrison

Operations Administrator

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Skilled Office Administrator with over 20-years’ experience. Supporting the delivery team with management information, Fran is always looking for ways in which to improve service delivery and simplify inherited systems.

Ian Hayhurst

Ian Hayhurst

Operations Manager

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Passionate change facilitator with a background in both training and operations. Delivering workplace improvement projects using Lean / Six sigma methodologies in manufacturing environments with a view to enhance customer satisfaction and process quality.

David Hill

David Hill

Business Change Facilitator

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A professional trainer / consultant with considerable implementation experience of Project Management. David creates a momentum for change empowering and motivating learners to deliver a significant return on investment for their employer.

Conor Horgan

Conor Horgan

Business Change Facilitator

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A motivational leader with a passion for developing people and delivering business improvement projects. An experienced FMCG professional, Conor is adept in defining and realising practical solutions to deep routed challenges.

Dawn Hughes

Dawn Hughes

Quality & Compliance Manager

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A quality and compliance professional with proven success in both Ofsted inspection and Provider Financial Assurance.

Howard Hughes

Howard Hughes

Business Change Facilitator

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A Six Sigma professional with a wealth of experience in delivering and project managing qualifications and apprenticeship programmes. Howard always ensures quality of delivery meets customer and stakeholder expectations.

Sylvia Jenkinson

Sylvia Jenkinson

Centre Co-ordinator

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An experienced member of the office with 31 years working with training organisations who deliver qualifications to the workplace. Extensive experience working with Awarding Bodies and Skills funding Agencies.

Debby Mack

Debby Mack

Business Change Facilitator

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An experienced education manager, assessor and IQA, specialising in a variety of apprenticeship frameworks and, more recently, standards. Debby has also developed and delivered TAQA and Leadership and Management training courses at L3 & L5.

Garry Millington

Garry Millington

Lead IQA

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12 Years automotive working for a second tier supplier to all Automotive groups, delivering training in the principles of BIT. 18 years delivering in NVQs with 2 of the largest FE colleges in Staffordshire. External Verifier for BIT & PMO for Edexcel.

Karen Nesbitt

Karen Nesbitt

Associate Business Change Facilitator

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A professionally qualified and highly effective people development specialist with 20 years’ experience. Proven track record for delivery in a wide variety of industries including aviation, banking, retail, manufacturing and civil service. An ability to engage individuals and groups at all levels, delivering high quality results in challenging and complex environments.

Maxine Redhall

Maxine Redhall

Associate Business Change Facilitator

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An experienced learning & development professional with a fervent belief in the benefits of a diverse and skilled workforce. Extensive experience of working with adult learners in the workplace across a range of sectors including private and public sector and not-for-profit organisations in the UK and internationally.

Syd Shepherd

Syd Shepherd

Lead IQA

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A highly successful internal verifier / practitioner who has altogether over twenty-five years of delivering and implementing sustainable business improvements by motivating, developing and inspiring businesses in a wide range of industries and the public sectors to implement sustainable improvements with clear financial benefits.

Angela Southgate

Angela Southgate

Operations Manager

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Results driven, with a sharp focus on quality. Always looking for new innovations in technology and how they can be developed and used to assist centres in their delivery of apprenticeships and qualifications.

Andrew Stennett

Andrew Stennett

Accounts

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An experienced secondary school teacher with a degree in maths, Andrew delivers excellent service to both internal and external stakeholders whilst progressing his career and undertaking further accountancy qualifications.

Glyn Smith

Glyn Smith

Business Change Facilitator

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A highly committed Trainer/Assessor and operations professional with over twenty years’ experience of setting up and developing operations. Able to create and implement operational, quality, health and safety systems and procedures. Excellent coaching and leadership skills with the ability to develop and motivate teams and individuals to achieve their goals.

Carol Jones

Carol Jones

Business Change Facilitator

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A highly experienced Assessor with substantial knowledge of engineering, manufacturing and production, in a wide variety of commercial environments. Inspirational leadership is coupled with a real team playing ethic and a distinct desire to pass on considerable practical knowledge to benefit students and enhance their learning experience.

Emily Willis

Emily Willis

HR & Charitable Programmes Manager

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A reliable, knowledgeable and experienced HR professional with a confident approach. Provides cross-organisational HR services and business partnering whilst also driving the implementation and development of the charitable objectives of Instructus.

Craig Barber

Craig Barber

Business Change Facilitator

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Possessing a wide range of management experience, having managed small and large teams, I have consistently achieved and exceeded set targets. I have demonstrated strong decisive leadership, the ability to motivate and inspire individuals to meet their own targets.