Operations/ Departmental Manager Level 5

Apprenticeship - Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy


Apprenticeships are designed to develop knowledge, improve skills and instil the right behaviours for anyone, at any level, in any business or industry looking to boost development and progression opportunities.

Introduction to Leadership & Management

Developing a core of confident and highly effective managers and coaches is central to driving performance, as is having an integral team that provides outstanding service delivery. CQM T&C can deliver the specific apprenticeship programme needed to unlock real results and create high performing teams across all areas of the organisation.

Operations/Departmental Manager Level 5 Summary

This Operations/Departmental Manager Level 5 Apprenticeship will cover a broad range of topics, developing the knowledge, skills and behaviours needed to manage teams and/or projects, and to achieve operational or departmental goals and objectives, all as part of the delivery of the organisation’s strategy. This will involve creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

The Operations/Departmental Manager Level 5 Apprenticeship will cover a broad range of topics and models across the programme. Our expert development coaches will provide you with the key knowledge, skills and behaviours to effectively implement tools and techniques with some of the key modules covering;

  • Operational Management
  • Interpersonal Excellence
  • Leading People
  • Managing People
  • Building relationships
  • Communication
  • Personal Effectiveness
  • Project Management
  • Finance
  • Self Awareness
  • Decision Making
  • Taking responsibility


Other Content

  • Templates, tools and other pro-formas to use and keep

    Value Added Delivery

    Qualification: CQM T&C can underpin the delivery of the apprenticeship programme with a relevant ILM or CMI Level 5 diploma qualification.

    Measurable Impact: Each project will be defined, qualified and approved within a Profit Improvement Plan (PIP), agreed with you in advance. The PIP is a great management tool and clearly demonstrates the progress of each project using DMAIC and a RAG rating.

    Mentors: We can help identify, and advise on a suitable Mentor within your organisation. We are able to provide coaching to the nominated Mentor so that they fully understand their role and what will be required of them, but also understand the guidelines within which they operate and to whom they report.

    Guaranteed Return on Investment: With a focus on sustainability and measured improvement, our development programmes always guarantee a significant Return on Investment, seen not only through financial gain, but importantly through positive behavioural change.

    Other support: We will help the learner and organisation identify a mentor and supply training if needed. The learner and mentor will be invited to engagement session prior to any start dates, to get a flavour for the course and to set expectations. We will hold regular governance meetings with the organisation to keep everything on track and, as part of the programme, support with key functional skills in English and Maths, for which the learner will attain level 2 qualification.

      We have been delivering world class, business focussed solutions for approaching 30 years.

      With our award-winning, high quality training, development, and Apprenticeship programmes, we challenge the ambitions of our clients and learners to develop themselves beyond all expectations.

      Our core expertise is in Continuous Improvement, Lean Six Sigma, and Management Development, supporting businesses across all sectors in their journey towards Operational Excellence.

      Our development coaches are not just highly qualified to teach and coach. They will use their vast industry experience of delivering on what they say and real life examples to explain in simple terms the various elements of the programme.

      Each learner will have a mentor within their organisation to support them with their programme. The organisation will be kept up to date in regular governance meetings to ensure everything is on track. Our robust onboarding process makes enrolment to our programmes seamless. The quality of our delivery speaks for itself, with real projects creating real measurable improvements. This is all reflected in our latest Ofsted rating of “Good”.

      Tailored Apprenticeship

      Our Tailored Apprenticeship approach is perfect for organisations with larger number of employees being released at once for a particular Apprenticeship standard, and as such we offer bespoke on-site and/or virtual delivery.

      Tailored Apprenticeships allow for organisations to tailor the programme, to increase relevance, incorporate their values and ensure it is in line with organisational goals and learner requirements.

      All workshop and coaching dates are agreed well in advance, to ensure smooth delivery that fits around organisation’s busy periods. This allows plenty of time to plan ahead and, anticipating the unexpected, is truly flexible to accommodate changes during the Apprenticeship programme.

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      This programme with CQM T&C has been an absolute success for Santander Operations UK because we are passionate about developing our people.

      More importantly the partnership with CQM has enabled us to really embed the programme across multiple sites, through its ongoing development and execution. It’s been a great experience.

      Jas N - Governance, Control & Client Management Director

      Santander Operations UK

      cqm ltd

      Team Leader / Supervisor Level 3

      This Apprenticeship programme is ideal for anyone whose responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships.

      cqm ltd

      Coaching Professional Level 5

      Coaching is a way of leading in a non-directive manner, helping people to learn through deep listening and reflective, open questions rather than instructing, giving advice or making suggestions. Effective coaching is future focussed, releases potential, and enables transition, transformation and change for business improvement.

      Need to Improve

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      Apprenticeship Levy provides funding for investment into Apprenticeship programmes, so it is really important to understand your current position.