Operations/ Departmental Manager Level 5Apprenticeship - Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy
Operations/Departmental Manager Level 5 Summary
This Operations/Departmental Manager Level 5 Apprenticeship will cover a broad range of topics, developing the knowledge, skills and behaviours needed to manage teams and/or projects, and to achieve operational or departmental goals and objectives, all as part of the delivery of the organisation’s strategy. This will involve creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
Introduction to Leadership & Management
Developing a core of confident and highly effective managers and coaches is central to driving performance, as is having an integral team that provides outstanding service delivery. CQM T&C can deliver the specific apprenticeship programme needed to unlock real results and create high performing teams across all areas of the organisation.
What Are Apprenticeships?
Apprenticeships are designed to develop knowledge, improve skills and instil the right behaviours for anyone, at any level, in any business or industry looking to boost development and progression opportunities.
Operations Management Course Content
The Operations/Departmental Manager Level 5 Apprenticeship will cover a broad range of topics and models across the programme. Our expert development coaches will provide you with the key knowledge, skills and behaviours to effectively implement tools and techniques with some of the key modules covering;
- Operational Management
- Interpersonal Excellence
- Leading People
- Managing People
- Building relationships
- Personal Effectiveness
- Project Management
- Self Awareness
- Decision Making
- Taking responsibility
- Templates, tools and other pro-formas to use and keep
Operations Management Benefits
Value Added Delivery
Qualification: CQM T&C can underpin the delivery of the apprenticeship programme with a relevant ILM or CMI Level 5 diploma qualification.
Measurable Impact: Each project will be defined, qualified and approved within a Profit Improvement Plan (PIP), agreed with you in advance. The PIP is a great management tool and clearly demonstrates the progress of each project using DMAIC and a RAG rating.
Mentors: We can help identify, and advise on a suitable Mentor within your organisation. We are able to provide coaching to the nominated Mentor so that they fully understand their role and what will be required of them, but also understand the guidelines within which they operate and to whom they report.
Guaranteed Return on Investment: With a focus on sustainability and measured improvement, our development programmes always guarantee a significant Return on Investment, seen not only through financial gain, but importantly through positive behavioural change.
Other support: We will help the learner and organisation identify a mentor and supply training if needed. The learner and mentor will be invited to engagement session prior to any start dates, to get a flavour for the course and to set expectations. We will hold regular governance meetings with the organisation to keep everything on track and, as part of the programme, support with key functional skills in English and Maths, for which the learner will attain level 2 qualification.
Why Choose CQM
We have been delivering world class, business focussed solutions for approaching 30 years.
With our award-winning, high quality training, development, and apprenticeship programmes, we challenge the ambitions of our clients and learners to develop themselves beyond all expectations.
We’re Specialists At What We Do
Our core expertise is in Continuous Improvement, Lean Six Sigma, and Management Development, supporting businesses across all sectors in their journey towards Operational Excellence.
The incredible development coaches delivering the training are not just highly qualified to teach and coach, they have been responsible for leading cross-functional process improvements themselves. They will use their vast industry experience of delivering on what they say and real life examples to explain in simple terms the various elements of the programme.
Unrivalled Learner Experience
Delivery is live, interactive and flexible to suit your needs. With new live online instructor led programmes, it means our programmes are accessible for all.
Learner experience and outcomes are so important to us, and we’re proud to consistently deliver successful programmes. Each of our programmes will provide learners with a certificate of completion that they can use to boost their professional profile. We have also worked with external accrediting bodies so that on successful completion of our programmes, such as the Lean Six Sigma belts, learners will also receive specific and widely recognised certification.
Operations Management Delivery
Our Tailored Apprenticeship approach is perfect for organisations with larger number of employees being released at once for a particular Apprenticeship standard, and as such we offer bespoke on-site and/or virtual delivery.
Tailored Apprenticeships allow for organisations to tailor the programme, to increase relevance, incorporate their values and ensure it is in line with organisational goals and learner requirements.
All workshop and coaching dates are agreed well in advance, to ensure smooth delivery that fits around organisation’s busy periods. This allows plenty of time to plan ahead and, anticipating the unexpected, is truly flexible to accommodate changes during the Apprenticeship programme.
This programme with CQM T&C has been an absolute success for Santander Operations UK because we are passionate about developing our people.
More importantly the partnership with CQM has enabled us to really embed the programme across multiple sites, through its ongoing development and execution. It’s been a great experience.
Team Leader / Supervisor Level 3
This Apprenticeship programme is ideal for anyone whose responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships.
Coaching Professional Level 5
Coaching is a way of leading in a non-directive manner, helping people to learn through deep listening and reflective, open questions rather than instructing, giving advice or making suggestions. Effective coaching is future focussed, releases potential, and enables transition, transformation and change for business improvement.
Need guidance on your Levy Spend?
Download our detailed Levy Calculator now to accurately plan and forecast your ongoing monthly, and annual spend on Apprenticeship programmes.
Apprenticeship Levy provides funding for investment into Apprenticeship programmes, so it is really important to understand your current position.