Business Administrator

Supporting and engaging with different parts of the organisation, interacting with internal or external customers

This programme is ideal for those whose role it is to support and engage with different parts of the organisation and interact with internal or external customers.

Business Administrators will gain the skills, knowledge and behaviours to

  • Use multiple IT packages and systems relevant to the organisation, such as MS Office.
  • Produce accurate records and documents including emails, letters, reports etc. They will maintain records and files and handle confidential information in compliance with the organisation’s procedures.
  • Make effective decisions based on sound reasoning and deal with challenges in a mature way.
  • Build and maintain positive relationships within their own team and across the organisation.
  • Demonstrate good communication skills, whether face to face, on the phone, in writing or on digital platforms.
  • Complete tasks to a high standard, demonstrating the necessary level of expertise required to complete the tasks and applies themselves to continuously improve their work. Shares administrative best practice across the organisation.
  • Take responsibility for initiating and completing tasks, manage priorities and time in order to successfully meet deadlines. Positively manage the expectations of colleagues at all levels and sets a positive example for others in the workplace.
  • Use relevant project management principles and tools to scope, plan, monitor and report.

Value Added Delivery

Qualification: CQM T&C can underpin the delivery of the apprenticeship programmes with a relevant ILM Level 3 diploma qualification.

Measurable Impact: Each project will be defined, qualified and approved within a Profit Improvement Plan (PIP), agreed with you in advance. The PIP is a great management tool and clearly demonstrates the progress of each project using DMAIC and a RAG rating.

Mentors: We can help identify, and advise on a suitable Mentor within your organisation. We are able to provide coaching to the nominated Mentor so that they fully understand their role and what will be required of them, but also understand the guidelines within which they operate and to whom they report.

Company Values: CQM T&C are experienced at mapping company values into the delivery of an apprenticeship programme, and completely understand the importance of doing so, to ensure the programme instils the right behaviours and culture on-site.

Typical Outcomes

  • They will behave in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders.
  • Business Administrators will show exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. They will motivate others where responsibility is shared.
  • They take responsibility for their own work, accept feedback in a positive way, use their initiative and show resilience.
  • Will be able to accept and deal with changing priorities related to both their own work and to the organisation.
  • Demonstrates taking responsibility for team performance and quality of projects delivered.
Level of Delivery


Min. Functional Skills Entry Requirements

English GCSE D-F (1-3) / FS 1 Maths GCSE D-F (1-3) / FS 1

Programme Duration

12-15 months


Apprenticeship Standard

Delivery Location



Pan Sector (Manufacturing & Service)

End Point Assessment
A knowledge test, portfolio based interview, project/improvement presentation

Did you know this course can be tailored to your specific requirements?

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Did you know?

We also provide training & development courses for improving operational perfomance

Case Studies

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Bakkavor Hitchen Foods, produce prepared vegetables and convenience salads for customers including Sainsbury’s, ASDA, Morrisons and The Co-operative. A need was identified to strengthen their lean processes whilst embedding a positive behavioural and culture change across the site.

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Santander Operations is a global company that manages transactions conducted by Santander Group’s banks and financial institutions in the countries where it operates. It has established Centres of Excellence providing operational management services for Santander Group entities in retail banking.


Presspart in Blackburn is a wholly owned subsidiary of Heitkamp and Thumann, a leading global supplier of precision formed metal and plastic components. The Blackburn site produces precision drawn metal components for both Industrial and Pharmaceutical uses.

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