Improvement Technician

Improvement Technician: Driving Improvement

This programme is ideal for anyone participating in an improvement activity and wanting to gain a fundamental understanding of Lean and Six Sigma methodologies. Participants will acquire the necessary tools and techniques to capably assist the implementation of a project.

Improvement Technicians will gain the skills to:

  • Engage team members in the identification of improvement opportunities and relevant countermeasures and controls
  • Share improvement progress through appropriate reporting
  • Plan, manage and implement improvement activities
  • Identify and scope improvement projects and establish clear measurable objectives
  • Apply techniques to identify customers, their requirements and translate these to metrics
  • Develop data collection plan and validated measurement processes to understand performance

Value Added Delivery

Qualification: CQM T&C can underpin the delivery of the apprenticeship programmes with a relevant Lean Six Sigma qualification

Measurable Impact: Each project will be defined, qualified and approved within a Profit Improvement Plan (PIP), agreed with you in advance. The PIP is a great management tool and clearly demonstrates the progress of each project using DMAIC and a RAG rating.

Mentors: We can help identify, and advise on a suitable Mentor within your organisation. We are able to provide coaching to the nominated Mentor so that they fully understand their role and what will be required of them, but also understand the guidelines within which they operate and to whom they report.

Company Values: CQM T&C are experienced at mapping company values into the delivery of an apprenticeship programme, and completely understand the importance of doing so, to ensure the programme instils the right behaviours and culture on-site.

Typical Outcomes of Improvement Technician

  • Increased competitive advantage
  • Significant bottom line savings
  • Sustainable and measurable improvement in production
  • Increase in efficient manufacturing processes & service delivery
  • Reduction in Health & Safety issues
  • Enhanced problem-solving capabilities
  • Improved understanding of QCD, Visual Management and team working

Guaranteed Return on Investment

With a focus on sustainability and measured improvement, our development programmes always guarantee a significant Return on Investment, seen not only through financial gain, but importantly through positive behavioural change.

Additional Areas of Expertise

Our skill lies in identifying the current and ongoing needs of your business. To find out how we can further assist in developing your staff please ask for information on our range programmes which focus upon Leadership and Management Development, Strategy Development and Project Based Consultancy work.

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Level of Delivery

Level 3

Optional Qualification

Yellow Belt

Min. Functional Skills Entry Requirements
English GCSE D-F (1-3) / FS 1 Maths ideally GCSE A-C (4-9) / FS 2
Programme Duration

12-15 months


Apprenticeship Standard

Delivery Location



Pan Sector (Manufacturing & Service)

“Our investment in training has provided us with improvements worth tenfold the cost we put in, bringing Synseal a saving of £250K.”

Steve Hill

Director of Quality & Continuous Improvement, Synseal Group

Did you know this course can be tailored to your specific requirements?

Contact us for more information about tailored training.

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Did you know?

We also provide training & development courses for improving operational perfomance

Case Studies


Arla Foods

Arla Foods is a global dairy company and co-operative owned by 12,600 dairy farmers about 2,800 of whom are British. The milk from Arla framers goes into a full range of fresh dairy products to the UK’s major retailers and foodservice customers.

Santander Operations

Santander Operations is a global company that manages transactions conducted by Santander Group’s banks and financial institutions in the countries where it operates. It has established Centres of Excellence providing operational management services for Santander Group entities in retail banking.


Bradford based Jacuzzi is a recognised market leader in the manufacture of kitchen sinks, taps and accessories for onward international sale, producing in excess of one million units per annum.
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