Improving Operational Performance

Improving Operational Performance : Introduction to Operational Excellence

We use a combination of onsite coaching and workshops to ensure that everyone undertaking our programme helps to deliver real business improvements mapped directly into the company’s development plan. Through our tailored training and coaching we will deliver the skills your teams need to drive exceptional performance with confidence.

Typical Outcomes

Each programme is tailored to the specification of your company, with each project being defined, qualified and approved within a Performance Improvement Plan (PIP). However, in general the business can expect to benefit from:

  • Increased competitive advantage
  • Significant bottom line savings
  • Sustainable and measurable improvement in production
  • Increase in efficient manufacturing processes
  • Reduction in Health & Safety issues
  • Enhanced problem solving capabilities
  • Improved understanding of QCD, Visual Management and team working
  • Ability to identify and implement effective change in the workplace

Guaranteed Return on Investment

With a focus on sustainability and measured improvement, our development programmes always guarantee a significant Return on Investment, seen not only through financial gain, but importantly through positive behavioural change.

Additional Areas of Expertise

Our skill lies in identifying the current and ongoing needs of your business. To find out how we can further assist in developing your staff please ask for information on our range programmes which focus upon Leadership and Management Development, Strategy Development and Project Based Consultancy work.

Level of Delivery

Level 2

Min. Functional Skills Entry Requirements

English or Maths at GCSE D-F (1-3) / FS 1 Other one at GCSE G / FS EL3

Programme Duration

12-14 months


Apprenticeship Framework


Pan Sector (Manufacturing & Service)

“Within a 5 year period, from 2007-2012, we have gone from 200 employees manufacturing 300 million parts, to a workforce of 140 and an increased production of 400 million parts per year.”

Tony Cross

Operations Manager, Presspart

Did you know this course can be tailored to your specific requirements?

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Did you know?

We also provide training & development courses for improving operational perfomance

Case Studies

Arla Logo

Arla Foods

Arla Foods is a global dairy company and co-operative owned by 12,600 dairy farmers about 2,800 of whom are British. The milk from Arla framers goes into a full range of fresh dairy products to the UK’s major retailers and foodservice customers.

Santander Operations

Santander Operations is a global company that manages transactions conducted by Santander Group’s banks and financial institutions in the countries where it operates. It has established Centres of Excellence providing operational management services for Santander Group entities in retail banking.


Bradford based Jacuzzi is a recognised market leader in the manufacture of kitchen sinks, taps and accessories for onward international sale, producing in excess of one million units per annum.

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Need advice? Training Needs Analysis

Gain a complete understanding of the current and ongoing requirements of all your employees from the shop-floor to the boardroom

Need to Improve

Need to improve your Operational Performance?

We provide tailored training, development and consultancy solutions to drive sustainable changes in culture and deliver a tangible ROI