Team Leader / Supervisor

Managing teams and projects to achieve organisation goals

This programme is ideal for anyone whose responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally

Team Leaders will gain the skills, knowledge and behaviours enabling them to develop across all aspects of:

  • Awareness of Self & Management of Self. They will gain an understanding unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence
  • Operational Management & Communication. They will know how to implement operational/team plans and manage resources and approaches to managing change within the team.
  • Building Relationships, understanding approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict
  • Managing & Leading People. Team leaders will develop an understanding of people and team management models, including team dynamics and motivation techniques. They will understand different leadership styles and their benefits
  • Decision Making & Project Management. They will be able to use effective problem solving techniques, being able to organise, manage resources and risk, and monitor progress to deliver against the project plan.
  • Gain an understanding of organisational governance and compliance, and how to deliver Value for Money.

Value Added Delivery

Qualification: CQM T&C can underpin the delivery of the apprenticeship programmes with a relevant ILM Level 3 diploma qualification.

Measurable Impact: Each project will be defined, qualified and approved within a Profit Improvement Plan (PIP), agreed with you in advance. The PIP is a great management tool and clearly demonstrates the progress of each project using DMAIC and a RAG rating.

Mentors: We can help identify, and advise on a suitable Mentor within your organisation. We are able to provide coaching to the nominated Mentor so that they fully understand their role and what will be required of them, but also understand the guidelines within which they operate and to whom they report.

Company Values: CQM T&C are experienced at mapping company values into the delivery of an apprenticeship programme, and completely understand the importance of doing so, to ensure the programme instils the right behaviours and culture on-site.

Typical Outcomes

  • They will be able to take greater responsibility demonstrating resilience and accountability
  • They will have an inclusive approach, being open and authentic and building trust with others
  • Team leaders will become more agile, being flexible to the needs of the organisation. They will be more creative and enterprising when seeking solutions to business needs.
  • Team leaders will be more professional setting an example that is fair and honest whilst operating within organisational values.
Level of Delivery


Optional Qualification

ILM Level 3 Diploma

Min. Functional Skills Entry Requirements

English GCSE D-F (1-3) / FS 1 Maths GCSE D-F (1-3) / FS 1

Programme Duration

12-15 months


Apprenticeship Standard

Delivery Location

Blended onsite & online


Pan Sector (Manufacturing & Service)

End Point Assessment

A knowledge test, short interview, an assessment of the portfolio of evidence, a short CPD discussion

CQM Training & Consultancy’s unique approach to embedding culture change across the sites has been truly effective. Those involved in the programs have developed a keen awareness of key techniques in Leadership & Management skills and applied Continuous Improvement processes to generate significant savings that underline their achievements in this training.”

Jayne Hannan

Head of Resourcing, Talent, Learning and Development, Geoban UK, part of the Santander Group

Did you know this course can be tailored to your specific requirements?

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Did you know?

We also provide training & development courses for improving operational perfomance

Case Studies

Hitchen Foods

Bakkavor Hitchen Foods, produce prepared vegetables and convenience salads for customers including Sainsbury’s, ASDA, Morrisons and The Co-operative. A need was identified to strengthen their lean processes whilst embedding a positive behavioural and culture change across the site.

Santander Operations

Santander Operations is a global company that manages transactions conducted by Santander Group’s banks and financial institutions in the countries where it operates. It has established Centres of Excellence providing operational management services for Santander Group entities in retail banking.


Presspart in Blackburn is a wholly owned subsidiary of Heitkamp and Thumann, a leading global supplier of precision formed metal and plastic components. The Blackburn site produces precision drawn metal components for both Industrial and Pharmaceutical uses.

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