Service Industry

The service sector dominates the UK economy, contributing around 80% of GDP. Find out here how CQM T&C will enable your teams to drive performance and deliver service excellence. Whether it’s a CI intervention, Management development or specialist Financial Services training, our suite of apprenticeships will support your journey to service excellence.

Operational Improvement

CQM Training and Consultancy

Introduction to CI / LSS providing your teams with the relevant skills and techniques to deliver effective and sustainable solutions.


Ideal for anyone participating in an improvement activity and wanting to gain a fundamental understanding of Lean and Six Sigma methodolo...

This programme is ideal for those responsible for the delivery and coaching of improvement activity within their area of authority.

This programme is ideal for those leading the local deployment of improvement strategy, in supporting the delivery of business goals.


Through our inspiring Masterclasses, delivered by sector experts being specialists in their field, and with appropriate coaching, CQM T&a...

Leadership & Management

CQM Training and Consultancy

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisati...

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team...

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and obje...

Vocational Expertise

CQM Training and Consultancy

Ideal for frontline roles for those helping customers in banks and building societies or the broader financial services sector.

Case Studies

Santander Operations

Santander Operations

Santander Operations is a global company that manages transactions conducted by Santander Group’s banks and financial institutions in the countries where it operates. It has established Centres of Excellence providing operational management services for Santander Group entities in retail banking.

Did you know?

We provide training & development programmes in operational management
Need guidance on your Levy Spend

Need guidance on your Levy Spend?

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Training Needs Analysis

Need advice? Training Needs Analysis

Gain a complete understanding of the current and ongoing requirements of all your employees from the shop-floor to the boardroom

Improve your Operational Performance

Need to improve your Operational Performance?

We provide tailored training, development and consultancy solutions to drive sustainable changes in culture and deliver a tangible ROI